Setting Up Utility Rates

How the System Calculates Costs

The Currency & Rates section allows you to define the rate structure for electricity, natural gas, and water consumption based on your contracts. For electricity, you can choose between variable Time-of-Use (ToU) schedules or stable Flat Rates.

Correct rates are needed to multiply your real-time consumption data by your contract price. Without setting these up, your cost dashboards and reports will remain empty or inaccurate.

Step-by-Step Instructions: Create New Electricity Rates

Navigate to Settings > Currency & Rates section and click the 'Add electricity rates' to open the configuration modal.
Select your Rate schedule type bas on your energy contract:
- (A) Time-of-Use Rates: For contracts where rates vary by time and day (e.g., Peak/Off-Peak).
- (B) Flat Rate: For a constant rate across the entire month.

Option A: Time-of-Use Rates (Variable pricing)

Choose a Rate schedule template: Select a default country template (e.g., The Netherlands, UK, Spain, France, Italy, Germany, Brazil) to pre-load standard regional peak/off-peak windows. Select 'Custom' to build your own rate structure from scratch.
Set the Interval: This defines how granular your schedule need to be (15, 30, or 60 minutes). Note: If you select a country template, this field is automatically set.
Define the Rates: Name your price tiers (e.g., "Peak" and "Off-Peak") and enter the price per kWh. Click '+Add rate' to create additional rates/tiers.

Option B: Flat Rate (Constant pricing)

Enter Rate: Input your single, fixed price per kWh
- Default Application: This rate applies to all calendar months by default. You can manually adjust specific months later if your contract varies seasonally.

3. Select the Start date. Note: you only define when the plan begins. The platform automatically sets the end date when a new plan begins.

4. Click Save.

5. For Time-of-Use + Custom schedule only: Assign rates to the 24/7 schedule grid.

Click on a time slot on the 24/7 weekly grid to assign a rate.
To assign multiple time slots in one go: Click on the first slot and click on the last slot, or use the 'Repeat on' action to apply the rate across multiple days quickly.
Click 'Apply' to finalize the rate schedule

New saved electricity rates are active immediately for the current and future data.
Updates to historical data may take up to 24 hours to reflect in your dashboards and graphs.

Step-by-Step Instructions: Manage Existing Electricity Rates

Option A: Time-of-Use Rates (Variable prices)

To edit a plan: Click the three-dot menu on a rate card and select Edit to change prices, names of colors. A rate can only be deleted from the plan if it is no longer assigned to a rate slot.

To duplicate a plan: Select Duplicate to use an existing schedule as a starting point for a new contract period.
To delete a plan: Select Delete to remove a plan.

Option B: Flat Rate (Constant price)

Click directly on the displayed price field to update the value.

Step-by-Step Instructions: Natural Gas & Water Rates

Gas and water rates do not use hourly grids. The maximum granularity for these utilities is one calendar month.

Navigate to Settings > Currency & Rates section and select the Gas or the Water tab.
Select the calendar Year from the dropdown menu.
Enter the contracted price per unit (costs per kWh or m³) for each individual month

Changes will appear in graphs within 5 minutes. Refresh your browser to see the latest costs.

Troubleshooting

Cannot set an end date on an electricity rate plan? The platform manages this automatically. When you create a new rate plan with a new start date, the system automatically sets that date as the end date for the previous plan.
Wrong time interval on the grid? If you require a different granularity (e.g., switching from 60-minute to 15-minute intervals), this must be specified during the initial step of creating the rate plan. It cannot be altered once the grid is generated.
Dashboard prices are not updating? Verify your Start date. If the start date is set to a future month, the system will continue to use your historical rate plan for current calculations until that date is reached.