Configure Firewall Settings for Local Network

What you need

• Administrator access to the local network firewall or router.
• IT Department contact (if you do not manage network security).

Instructions

1. Verify connection type: Ignore this guide if the Bridge uses an LTE/4G connection. These settings apply only to bridges connected via Ethernet or Wi-Fi.
2. Configure the Firewall: Access your network configuration panel. Whitelist the below IP addresses, ports, and protocols to allow traffic to the Sensorfact Cloud.
3. Enable bi-directional traffic: Ensure the rules allow the bridge to download data. While the bridge primarily broadcasts (uploads) data, it requires download access for occasional Firmware Updates.
4. Whitelist MAC Address (Optional): If your facility uses MAC filtering:
   1. Locate the MAC address printed on the bridge label.
   2. Contact Sensorfact Support if the label is unreadable or if you require a digital list.
   3. Add the MAC address to your network's allowed device list.
      

For more information about security: Security overview

If this doesn't work

• Check the connection LED: Verify the bridge is powered and physically connected to the network.
• Test with a Hotspot: Connect the bridge to a mobile hotspot. If data transmits successfully, the issue remains with the local firewall configuration.