Welcome to our online onboarding process for ultrasonic water sensors! This guide will walk you through the steps to share the necessary information with our onboarding team so we can send you the appropriate hardware.
How It Works
Your onboarding representative will initiate the online process for you. Follow the steps below to complete the process :
Step 1: Check Your Email
- You will receive an invitation email. Please make sure to check your inbox and spam folder in case the email lands there.
Step 2: Create Your Account
- Open the email and click on the Create Account button.
- Set a password for your account.
- Log in to your account.
Step 3: Verify Company Details
Once logged in, you'll need to check your company details.
- VAT and PO Numbers:
- You don’t need to enter the VAT and PO numbers at the start.
- The VAT number is required only for companies in the EU.
- The PO number is optional—smaller organizations may not use it, but larger organizations typically require it for invoicing.
- Invoicing Address: This is required to complete the onboarding process.
- Shipping Address: Only configure this if it’s different from the regular address.
Step 4: Invite a New Team Member (Optional)
If you'd like to invite someone else from your team, you can assign them specific roles based on what they need to be updated about. This helps us reach the right people and avoid unnecessary calls (e.g., calling the CEO for irrelevant updates).
Step 5: Provide Technical Information
1. Click on Go to Configuration to begin configuring your assets.
2. Your onboarding representative will have pre-set the hardware details for you.
Configure Your Assets:
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Name Your Asset: Give your asset a unique name.
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Liquid Type: Use the drop-down menu to enter the relevant liquid to the measuring location. If the liquid you want to measure it not on the list, select ‘Other’. You can discuss this with your onboarding representative before the asset list is submitted.
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Average Liquid Temperature: Provide an approximate temperature for the liquid you are measuring.
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Pipe Material: Use the drop-down menu to enter the relevant pipe material for the
measuring location. If the material you want to measure it not on the list, select ‘Other’. You can discuss this with your onboarding representative before the asset list is submitted.
Pipe Parameters: It is important that the outer diameter and wall thickness are exact measurements. If the measurements are not exact, this impacts the quality of the data collected by the sensor. Once these values are entered, the inner diameter will automatically populate.
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Minimum length of undisturbed pipe: This is automatically populated using the value that was input for the outer diameter. The value is x25 the outer diameter of the pipe. If some cases, x15 the outer diameter is enough but if there is a pump in the network, a minimum of x25 is required.
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Distance to the closest power outlet: Based on the length of the transducer cables, there should be a 230V power outlet within 5 meters of the measuring location. Enter the distance to the closest free power outlet.
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Expected minimum flow (m3/h): Enter the minimum expected flow when the water is running in the pipe. If the entered value falls below the required minimum flow threshold, you will receive an error message:
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Required minimum (m3/h): The displayed value represents the minimum required flow rate (m3/h) needed to ensure data accuracy, based on your inner diameter. It is a conversion of the velocity threshold of 0.1 m/s.
Step 6: Review and Save Changes
After making your final adjustments, click on Save Changes and Request Review.
Important: After requesting review, our onboarding team will verify the details. You will no longer be able to make changes.
Step 7: Installation
Your onboarding representative will contact you to arrange the installation of your hardware. By following these steps, you’ll be able to smoothly onboard and prepare for your hardware installation.
If you have any questions, don't hesitate to reach out to your onboarding representative.