---
title: Troubleshooting | Help Center
description: Solutions for offline devices, LED codes, and connection errors.
---

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1. [Help Center](https://support.sensorfact.eu/knowledge)
2. [Troubleshooting](https://support.sensorfact.eu/knowledge/troubleshooting)

# Troubleshooting

 Solutions for offline devices, LED codes, and connection errors.

## Energy Management

- [Balanced data of the phases](https://support.sensorfact.eu/knowledge/balanced-data-of-the-phases)
- [Bridge not online](https://support.sensorfact.eu/knowledge/bridge-not-online)
- [Change name of sensor](https://support.sensorfact.eu/knowledge/change-name-of-sensor)
- [Fluctuations between measuring points](https://support.sensorfact.eu/knowledge/fluctuations-between-measuring-points)
- [Sensor has no signal](https://support.sensorfact.eu/knowledge/sensor-id-shows-but-no-signal-in-installation-tab)
- [Wrong data](https://support.sensorfact.eu/knowledge/wrong-data-in-analysis-tab)

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## Gas / water pulse Management

- [Wrong or Inaccurate Pulse Data](https://support.sensorfact.eu/knowledge/wrong-data)

## Ultasonic Water Management

- [Troubleshooting guide Ultrasonic Water](https://support.sensorfact.eu/knowledge/troubleshooting-guide-ultrasonic-water)
- [The flow meter is fine but the system shows no data](https://support.sensorfact.eu/knowledge/the-bfu)
- [The flow meter provides error codes](https://support.sensorfact.eu/knowledge/the-bfu-provides-error-codes-or-the-quality-is-not-sufficient)
- [Ultrasonic water sensor not online](https://support.sensorfact.eu/knowledge/sensor-not-online)

- [Hardware & Installation](https://support.sensorfact.eu/knowledge/hardware-installation#main-content)

    - [Energy Management](https://support.sensorfact.eu/knowledge/hardware-installation#energy-management)
    - [Gas Management](https://support.sensorfact.eu/knowledge/hardware-installation#gas-management)
    - [Predictive Maintenance](https://support.sensorfact.eu/knowledge/hardware-installation#predictive-maintenance)
    - [Water Management](https://support.sensorfact.eu/knowledge/hardware-installation#water-management)
    - [Compressed Air Management](https://support.sensorfact.eu/knowledge/hardware-installation#compressed-air-management)
    - [OEE](https://support.sensorfact.eu/knowledge/hardware-installation#oee)
    - [Temperature & Humidity](https://support.sensorfact.eu/knowledge/hardware-installation#temperature-humidity)
- [Dashboard & Insights](https://support.sensorfact.eu/knowledge/dashboard-insights#main-content)

    - [Energy management](https://support.sensorfact.eu/knowledge/dashboard-insights#energy-management)
    - [Compressed Air](https://support.sensorfact.eu/knowledge/dashboard-insights#compressed-air)
    - [Overall Equipment Effectiveness (OEE)](https://support.sensorfact.eu/knowledge/dashboard-insights#overall-equipment-effectiveness-oee)
    - [Reports](https://support.sensorfact.eu/knowledge/dashboard-insights#reports)
    - [Alerts](https://support.sensorfact.eu/knowledge/dashboard-insights#alerts)
    - [Ultrasonic Water](https://support.sensorfact.eu/knowledge/dashboard-insights#ultrasonic-water)
- [Advice & ROI](https://support.sensorfact.eu/knowledge/advice-roi#main-content)

    - [Energy Management](https://support.sensorfact.eu/knowledge/advice-roi#energy-management)
    - [Predictive Maintenance](https://support.sensorfact.eu/knowledge/advice-roi#predictive-maintenance)
    - [Compressed Air Management](https://support.sensorfact.eu/knowledge/advice-roi#compressed-air-management)
- [Account & Billing](https://support.sensorfact.eu/knowledge/account-billing)
- [Troubleshooting](https://support.sensorfact.eu/knowledge/troubleshooting#main-content)

    - [Energy Management](https://support.sensorfact.eu/knowledge/troubleshooting#energy-management)
    - [Gas / water pulse Management](https://support.sensorfact.eu/knowledge/troubleshooting#gas-water-pulse-management)
    - [Ultasonic Water Management](https://support.sensorfact.eu/knowledge/troubleshooting#ultasonic-water-management)
- [Product Updates](https://support.sensorfact.eu/knowledge/product-updates#main-content)

    - [Release Notes 2025](https://support.sensorfact.eu/knowledge/product-updates#release-notes-2025)
    - [Release Notes 2024](https://support.sensorfact.eu/knowledge/product-updates#release-notes-2024)

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