---
title: Sensor has no signal
description: The sensor ID shows, but no signal in ‘status’ tab. What do I need to do?
---

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# Sensor has no signal

## The sensor ID shows, but no signal in ‘status’ tab. What do I need to do?

![](https://support.sensorfact.eu/hs-fs/hubfs/image-png-4.png?width=651&height=35&name=image-png-4.png)

To find a solution to this situation, we need to make sure that the questions below are answered.

- Is the machine switched on? The sensor is powered by the power cable of the machine. 
    - If yes, move on to the next questions below;
    - If no, this is why the sensor is not working. It will send data again when the machine is on.
- Is the sensor properly clicked onto the power cable? Can you open and close the sensor and does the sensor connect with the cable? 
    - If yes, move on to the next questions below;
    - If no, this could be why the sensor is not working. Please contact [support@sensorfact.nl](mailto:support@sensorfact.nl).
- Is the sensor in the range of a bridge, or are there not that many obstacles between the bridge and the sensor?  
    - If not, you can try to move a bridge closer to the sensor or buy a new bridge in our [webshop](https://shop.sensorfact.nl/?ign_skip=7973292727788).

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