If the installation cannot be completed with below guide, and additional help is needed, contact your Customer Success Representative or email support@sensorfact.eu.
Sensor ID does not show in ‘installation’ tab
Contact support@sensorfact.eu to ensure correct registration of the sensor to your account.
Sensor ID shows, but no signal in ‘installation’ tab
No measurement shows in <24 hours
- Does the sensor ID show at one of the bridges in the ‘installation’ tab?
- Is the selected bridge 5-10m distance from the pulse sensor, without obstacles in between?
- Is the battery inside the pulse sensor properly placed and DIN-switch 1 turned ON?
Wrong data shows in ‘analysis’ tab
- Are steps 1, 2 and 3 of the manual followed and is the pulse sensor connected following the received connectivity advice?
- Are the cables connected to the correct ports on the pulse sensor?
(O/C, GND)? - Are the pins with the correct colours connected to the ports?
- Is the output cable wrapped around other existing cable in the factory?
- In case of a pulse generator, is the manual of the generator followed?